TY - JOUR
T1 - VALIDATING IoT-RELATED ISO 10001 HAND HYGIENE PRIVACY CODES IN HEALTHCARE
AU - Ortiz, María Belén
AU - Karapetrovic, Stanislav
N1 - Publisher Copyright:
© (2024), (Centar for Quality). All Rights Reserved.
PY - 2024
Y1 - 2024
N2 - Six Healthcare Workers’ Hand Hygiene Privacy Codes (HW-HH-PCs), addressing data collected through an automated HH Monitoring Technology (HHMT), are validated. These HW-HH-PCs illustrate integrative augmentation with ISO 10001:2018 customer satisfaction and ISO/IEC 27701:2019 privacy management standards. A focus group of infection preventionists, managers and technology specialists from a Canadian hospital was conducted to verify the HW-HH-PCs’ feasibility. An electronic survey and personal interviews with HWs from the hospital were then performed to evaluate the perceived importance of the three feasible and additional HW-HH-PCs. HWs recognized the feasible codes as important and reported feeling more comfortable with the automated HHMT if they were to be established. This paper may be the first to present empirical data about the feasibility and perceived importance of privacy-related codes that follow ISO 10001 and ISO/IEC 27701 guidelines.
AB - Six Healthcare Workers’ Hand Hygiene Privacy Codes (HW-HH-PCs), addressing data collected through an automated HH Monitoring Technology (HHMT), are validated. These HW-HH-PCs illustrate integrative augmentation with ISO 10001:2018 customer satisfaction and ISO/IEC 27701:2019 privacy management standards. A focus group of infection preventionists, managers and technology specialists from a Canadian hospital was conducted to verify the HW-HH-PCs’ feasibility. An electronic survey and personal interviews with HWs from the hospital were then performed to evaluate the perceived importance of the three feasible and additional HW-HH-PCs. HWs recognized the feasible codes as important and reported feeling more comfortable with the automated HHMT if they were to be established. This paper may be the first to present empirical data about the feasibility and perceived importance of privacy-related codes that follow ISO 10001 and ISO/IEC 27701 guidelines.
KW - customer satisfaction
KW - healthcare
KW - integrated management systems
KW - internet of things
KW - privacy
KW - standards
UR - http://www.scopus.com/inward/record.url?scp=85186627594&partnerID=8YFLogxK
U2 - 10.24874/IJQR18.01-04
DO - 10.24874/IJQR18.01-04
M3 - Article
AN - SCOPUS:85186627594
SN - 1800-6450
VL - 18
SP - 43
EP - 64
JO - International Journal for Quality Research
JF - International Journal for Quality Research
IS - 1
ER -